How can we help?

In any Slack channel or DM, type /kudos @teammate and follow the prompts, or use the Unified shortcut from the Apps menu. Kudos are shared in the channel and tracked in your team's Unified dashboard.

Yes. Workspace Owners and Admins can export data from the Unified dashboard. If you need a full data export before uninstalling, contact support@getunified.io and we'll provide one within 5 business days.

It depends on the data, so there is no single date. What happens next is scheduled rather than immediate: an unpaid or uninstalled workspace is paused and then closed, and only from that point does the retention schedule run. Some data — your member records, kudos, pulse responses and the analytics derived from your channel messages — is hard-deleted on a schedule once the workspace has closed; the deletion is not anonymisation, and a daily job carries it out. It does not cover everything: your workspace's own configuration and processing records, the records that identify members, and the raw Slack event archive behind the analytics are held separately, and the archive has no automatic expiry today. You can request immediate deletion or a data export before uninstalling — just email support@getunified.io. See our Privacy Policy for the schedule and the full detail.

Unified is priced per billable seat — every active member of the Slack workspace, except the classes Slack does not charge you for: single-channel guests, bots, deactivated accounts and app accounts. You choose monthly or annual billing, and a 30-day free trial is available for new workspaces. Full pricing is on the pricing section of our homepage.

All workspace data we store is processed and held in the United States, including our application hosting, primary database and caching layer. Connecting Space is an Australian company, but your workspace data is held in US regions — it does not stay in Australia. Transactional and lifecycle email is handled by Brevo, whose hosting and data storage are located in the European Union; when we send you email, your email address and the following information about your workspace are sent to Brevo: its identifier, name and status; its plan, billing status, seat count and trial end date; and how the workspace has been used — when it first received kudos, and when it was last active. Some other third-party processors may handle limited data in other regions. Our Privacy Policy has full details.